complaint letter example questions

If you have a complaint, writing a letter can be a helpful way to express your concerns. In this article, we will provide seven examples of complaint letter questions that you can use as a guide. These examples cover a range of topics, from customer service issues to faulty products. You can use them as a starting point and edit them as needed.

Example 1: Poor Customer Service

Dear Sir/Madam,

I am writing to express my disappointment with the customer service I received at your store on Monday. When I entered the store, I was not acknowledged by any of the staff. I had to walk around the store trying to find what I was looking for, and when I asked for assistance, the staff member was unhelpful and rude.

I was shocked by the lack of customer service, and I feel that it is unacceptable. I hope that you will take the necessary steps to ensure that this does not happen again.

Thank you for your attention to this matter.


John Doe

Tips for Writing a Complaint Letter

When writing a complaint letter, it is important to be clear and concise. Here are some tips to keep in mind:

  • Start by stating the reason for your complaint.
  • Provide details to support your complaint, such as dates, times, and names.
  • Be polite but firm in your tone.
  • State what you would like to see happen as a result of your complaint.
  • Keep a copy of your letter for your records.

Frequently Asked Questions

Q: Should I always write a complaint letter?

A: No, not every complaint needs to be put in writing. However, if you have tried to resolve the issue through other means (such as speaking to a manager) and have not received a satisfactory resolution, a letter can be a helpful next step.

Q: Who should I address my letter to?

A: If you are writing to a specific person, address the letter to them. If you are writing to a company, you can use “Dear Sir/Madam” or “To Whom It May Concern.”

Q: How long should my letter be?

A: A complaint letter should be concise, but it should also provide enough detail to support your complaint. Aim for a length of 40 to 50 sentences.

Q: What should I do if I don’t receive a response?

A: If you do not receive a response within a reasonable amount of time (usually two to four weeks), you may want to follow up with a phone call or email. If that does not work, you may need to seek legal advice.

Q: Can I email my complaint letter?

A: Yes, you can send a complaint letter via email. However, it is best to send it as an attachment rather than in the body of the email.

Q: Should I send my letter via registered mail?

A: Sending your letter via registered mail can provide proof of delivery, which can be helpful if you need to follow up later. However, it is not always necessary.


Writing a complaint letter can be an effective way to resolve a problem. By using the examples and tips in this article, you can create a clear and concise letter that expresses your concerns and requests a resolution. Remember to be polite but firm in your tone, and keep a copy of your letter for your records.