If you have received a bad product and want to file a complaint, writing a complaint letter is an effective way to let the company know about your issue. In this article, we will provide you with seven complaint letter examples for bad products, as well as some tips on how to write an effective complaint letter.
Example 1: Broken Product
Dear Customer Support,
I am writing to express my disappointment with the product I purchased from your company. The product arrived broken and unusable, which is highly unacceptable. I have attached pictures of the damaged product for your reference.
I request a full refund for the purchase price of the product or a replacement of the product. I look forward to your response and resolution of this issue.
Best regards,
[Your Name]
Example 2: Wrong Product Delivered
Dear [Company Name] Customer Service,
I am writing to complain about the product that I have received from your company. I ordered a [Product Name], but instead received a [Different Product Name]. I am highly disappointed and inconvenienced by this error.
Please arrange for the correct product to be delivered to me as soon as possible or provide me with a full refund.
Thank you,
[Your Name]
Example 3: Poor Quality Product
Dear Sir/Madam,
I am writing to express my dissatisfaction with the [Product Name] that I recently purchased from your company. The product quality is poor and does not meet my expectations at all. The material is of low quality and the product is not durable.
I request a full refund for the purchase price of the product. I hope that you will take this matter seriously and take appropriate action to prevent such incidents from happening again in the future.
Sincerely,
[Your Name]
Example 4: Unusable Product
Dear [Company Name] Customer Service,
I am writing to complain about the [Product Name] that I purchased from your company. The product is not usable as the [specific feature] is not working properly. I am highly disappointed with the product quality and expect a prompt resolution to this issue.
Please either replace the product or provide me with a full refund. I look forward to your response and resolution of this issue.
Thank you,
[Your Name]
Example 5: Product with Missing Part
Dear [Company Name] Customer Service,
I am writing to complain about the [Product Name] that I purchased from your company. The product arrived with a missing part, which makes it impossible to use. This is highly unacceptable and I demand a resolution to this issue.
Please arrange for the missing part to be delivered to me as soon as possible or provide me with a full refund for the purchase price of the product.
Best regards,
[Your Name]
Example 6: Product Not as Advertised
Dear Customer Service,
I am writing to express my disappointment with the [Product Name] that I recently purchased from your company. The product does not meet the specifications that were advertised, and I feel misled by the company.
Please provide me with a full refund for the purchase price of the product, or a replacement that meets the specifications advertised.
Thank you,
[Your Name]
Example 7: Product with Expired Warranty
Dear [Company Name] Customer Support,
I am writing to complain about the [Product Name] that I purchased from your company. The product has stopped working and I have discovered that the warranty has expired. I am highly disappointed with the product and the warranty policy of the company.
I request that the company takes responsibility for the faulty product and offers a resolution to this issue. Please either replace the product or provide me with a full refund.
Sincerely,
[Your Name]
Tips for Writing a Complaint Letter for a Bad Product
If you want to file a complaint letter for a bad product, here are some tips to keep in mind:
- Be specific about the problem with the product, including any relevant details such as the purchase date and order number.
- Mention what you expect the company to do to resolve the issue, whether it is a refund, replacement, or other resolution.
- Be polite and professional, avoiding any personal attacks or insults.
- Include any relevant documentation, such as pictures or receipts, to support your claim.
- Keep a copy of the complaint letter for your records.
Frequently Asked Questions
How do I address the recipient of the complaint letter?
You can address the recipient of the complaint letter with “Dear Customer Support,” “Dear [Company Name] Customer Service,” or “Dear Sir/Madam.”
What should I include in the greeting of the complaint letter?
In the greeting of the complaint letter, you should include a polite salutation such as “Dear Customer Support,” followed by a comma.
What should I include in the body of the complaint letter?
In the body of the complaint letter, you should describe the issue with the product in detail, including any relevant dates, order numbers, or other information. Be specific about what you expect the company to do to resolve the issue, whether it is a refund, replacement, or other resolution.
Should I include any documentation with the complaint letter?
Yes, if possible, you should include any relevant documentation such as pictures or receipts to support your claim.
How long should the complaint letter be?
The complaint letter should be 40 to 50 sentences long. Be sure to include all relevant details and be specific about the issue with the product.
What should I include in the complimentary close of the complaint letter?
In the complimentary close of the complaint letter, you should thank the company for their prompt attention to the matter and sign off with a polite and professional closing such as “Sincerely,” followed by your name.
What should I do if I don’t receive a response to my complaint letter?
If you don’t receive a response to your complaint letter within a reasonable time frame, you may want to follow up with the company by phone or email. If the issue is still not resolved, you may want to consider filing a complaint with a consumer protection agency.
Conclusion
If you have received a bad product and want to file a complaint, writing a complaint letter is an effective way to let the company know about your issue. By following the tips provided in this article and using the complaint letter examples as a guide, you can write an effective complaint letter that will help you get the resolution you need.